FREQUENTLY ASKED QUESTIONS
Do you have a question about our work? The most frequently asked questions we receive are listed below. If they do not answer your question, please contact us and we will be happy to help.
FAQs
Born Free Foundation
2nd Floor
Frazer House
14 Carfax
Horsham
West Sussex
RH12 1ER
UK
Yes, you can still support by donating to Born Free, adopting an animal with Born Free, or supporting our campaigns. If you live abroad, the extra postage for adoption packs will be added automatically.
Yes. You can adopt an animal or make a regular donation through direct debit. Once you set up a direct debit, it will continue until you decide to cancel it with your bank. Adoptions taken out with direct debit will be automatically renewed.
Your adoption will last for one year. After your initial gift pack, we will send you an update all about your adopted animal and the project in both spring and autumn. If you paid for your adoption with a one-off payment, we will contact you when your adoption is due for renewal. If you paid for your adoption by direct debit, your adoption will be automatically renewed.
We will process and send your order within three working days, and would normally expect it to arrive within seven working days to addresses within the UK. All UK orders are sent via Royal Mail second class delivery. Please allow 28 days for delivery on overseas orders. Please note – we cannot hold orders for delivery on a specific date. For overseas orders customs charges may be levied prior to delivery. We would suggest checking to see if these may apply before placing your order.
Orders do not need to be signed for, but come in a box which won’t fit through the letterbox. If you are not available to accept the delivery, it will be left in a safe place or a card will be left to arrange redelivery.
For VAT purposes, of your total donation, £13.50 (inc. VAT) if you opt to receive a soft toy and £6.00 (inc. VAT) if you opt not to receive a soft toy, will be considered as payment for the benefits received.
Your adoption will last for one year. If you paid for your adoption with a one-off payment, we will contact you when your adoption is due for renewal. If you paid for your adoption by direct debit, your adoption will be automatically renewed.
Born Free adoptions are a co-sponsorship programme which means multiple people can adopt the same animal or species.
Every year, Born Free rescues and protects thousands of animals around the world. Whether this is funding anti-poaching patrols, key research initiatives or providing lifetime care for rescued animals, the money raised from our adoption programme funds key work and helps to provide a better future for wildlife. Money from your adoption will be used to directly fund the care and/or protection of the adopted animal/species, as well as to fund other key Born Free initiatives and projects.
Visit our online shop:
You can also place an order by contacting us on 01403 240170.
Please allow 28 days for delivery. If this period has elapsed, please contact us on 01403 240170.
You can donate your used stamps to raise much needed funds for Born Free. All kinds of stamps are welcome, on or off paper.
Simply cut or carefully rip the postage stamp from the used envelope, being careful that you don’t damage the stamp, and once you have a collection pop them in an envelope making sure you have the correct postage to:
Born Free
PO Box 16992
Sutton Coldfield
B73 9YA
(*postage needs to be applied*)
Please make cheques payable to the ‘Born Free Foundation’. Thank you!
Born Free does not work with domestic or companion animals, although we do have affiliations with organisations working in these areas.
Please report your concerns about captive wild animals via our Raise The Red Flag online form.
Born Free regularly receives calls for help in regard to captive animals in need. Sadly, there are many more animals in need of rescue than there are sanctuary spaces worldwide – it is therefore vital we use precious sanctuary spaces not only to rescue animals in need, but also to highlight the problems facing captive wildlife (eg, private ownership, trade, substandard zoos, etc). We therefore have many considerations to make when we are informed about a captive animal in need – our flowchart below will give you an idea of what we must take into account when we receive information from supporters.
Wherever possible, we encourage the employment of people native to the region in which we are working, because we believe conservation stands a far better chance of becoming fully supported by communities if local people are direct stakeholders.
However, international volunteers are an invaluable asset to wildlife conservation and we want to encourage people with the desire and motivation to make a difference. Some of the projects we support offer volunteer opportunities.